| Orders All orders are subject to final acceptance by the corporate office
of Blackpointe. Orders must include product number, quantity, wood finish color, billing
and shipping addresses, contact person and all other specifications called for within the
price list.
Blackpointe will attempt to clarify all purchase orders.
However, if the product number and description differ, the product number will prevail.
Order Acknowledgment
All orders will be acknowledged in writing. Orders will be
manufactured and invoiced based upon the information on the acknowledgment. Please be sure
to contract Blackpointe if there is any discrepancy in your order. Failure to notify
Blackpointe within 10 days will constitute acceptance of the order as acknowledged.
Receipt of our acknowledgment indicates acceptance of your order and is subject to the
terms set forth in the acknowledgment, which supersedes all other documents or agreements.
Change Orders
Blackpointe will make every reasonable effort to honor any
reasonable change request to standard product provided that such request is received prior
to the start of production. All change orders must be received in writing, and will be
charged $200 net to cover acknowledgment changes. Custom design and special finishes are
not subject to revision after acceptance of the acknowledgment.
Change orders received after production commenced that
involve design changes or reductions in quantity will not be accepted.
Cancellations
Cancellations, if received prior to production, will be
assessed a $350 net cancellation fee. Once production has commenced neither standard or
custom orders are subject to cancellation.
Customer Returns
All Blackpointe products are made to order. Consequently,
return merchandise will not be accepted without Blackpointe's consent in the form of a
Return Authorization stating why an item is being returned and how it will be shipped.
Authorized returns must be carefully packed, shipped prepaid, and must be returned within
25 days of the original shipping date. A charge of 75% of the original invoice price will
be assessed for all returned merchandise.
Credit and Payment Terms
Terms are net 30 days for open accounts approved by
Blackpointe. A monthly service charge of 2% will be charged on all past due accounts. A
50% deposit is required on all orders for custom products. |
