| Customizing Our Response 
Instant Access
The Schindler Customer Service Network (SCSN) brings you toll-free
qualified assistance around the clock. Our all handling teams provide localized answering
service within a centralized operation. Our Automatic Number Identification technology
speeds your calls to your trained customer service representatives who will immediately
access a computerized profile of your system and service call records. If required, the
service representative will promptly dispatch a technician to your location.
Call records are analyzed for trends in equipment reliability and
for measuring our performance against your standards. This allows us to anticipate your
needs and provide long-term solutions to recurring problems.
Local Service With Global Support
When our technician arrives at your building, you can expect
personal service from a local professional who has access to a world of technology and
expertise from Schindler's global service team. Your local service technicians receive
direct support from local supervisors, regional field engineers and R&D engineers at
headquarters who analyze regional service data and share their findings.
Remote Monitoring
Schindler offers several solutions for constant monitoring of your
elevator system, such as the Schindler Lobby Monitor building management tool and the
Servitel remote monitoring system.
These systems can help you stay aware of operation and safety issues
often before they become problems. And if a problem does occur, it can be resolved
promptly and correctly, the first time. |
