| Committing To Customer Satisfaction Understanding Your Needs
Communicating with you is important to us. Our commitment
to Total Quality Management means that your needs drive our business, and we offer a
variety of communication methods to make sure we understand your priorities.
We communicate with customers through:
- Customer Visits
- Regular job audits
- Customer satisfaction surveys
- Newsletters
- Videos and publications
- "Write to the President" program.
And we listen. Our results so far indicate we're
continuously improving in the areas you define. For example, these two charts show the
actions we've taken in response to customers' concerns about reliability and safety. |
