We offer several different shipping methods so
that you can get the products when you need them. Here are a few helpful hints to help you
choose the proper method.
SHIPPING CHARGES
We calculate the shipping and handling charge based on the
weight and value of your order. This amount is prepaid and added to your invoice. Our
minimum shipping and handling charge is $5.00 (U.S.). We do this to keep our product costs
at the lowest possible levels. So, in order to maintain our low-cost structure and
convenience, we need to have a minimum shipping and handling charge.
SHIPPING CARRIERS
We use three different shipping carriers. If you don't have
a preference, we usually ship via RPS.
Ground services offer our most cost effective shipping
options. Ground delivery times depend on where you live in relationship to our Norcross,
GA location. In general, you should allow 7-10 working days (depending on your location).
Of course, if you have a carrier preference, please remember to specify it on your order.
- RPS (Roadway Package Services)
- RPS 2nd Day Air
- UPS (United Parcel Service)
- UPS Next Day Air
- UPS 2nd Day Air
- UPS 3-day select
- FEDEX (Federal Express)
- FEDEX Priority Overnight (by 10:30AM next business day)
- FEDEX Next Day (by 5:OOPM next business day)
- FEDEX Economy Air
- Common Carrier (trucking company)
WHEN IS YOUR ORDER SHIPPED?
We ship your order the same day or by the next business day
after the order was received for all stock items. If you're in a hurry, Next Day Air and
2nd Day Air Orders will be shipped the same day (for COD, credit cards, or established
accounts.)
INSURANCE
Insurance is available to insure your shipment against loss
or unusual damage. It is not automatically included in the shipping charges. Although
damage or loss rarely occurs, it can still be an unpleasant situation. Customer Service
can calculate the cost for you when you place the order.
WHEN THERE'S A PROBLEM
If you think your shipment is past due or incomplete,
please consider these items before you call to check on the order. Allow ample time for
delivery. If your regular route driver does not deliver a package you are expecting,
remember that some carriers schedule multiple deliveries on occasion. This is especially
true for overnight packages. Check with your receiving department. We have received many
calls where the receiving department simply forgot to deliver the package or to notify the
recipient. Check the package thoroughly for any small items.
2976 Pacific Drive, Norcross GA 30071 •
phone 770-242-1922• fax 770-242-1944 • http://www.ttk.com |
